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Refunds and Exchanges

If you order your tickets from, we have you covered!
With VisitBallet, for whatever reason, you can make changes to your order, or cancel it and receive a full refund. If you decide to cancel your trip, or you just decide not to go to the show, you can request for full refund, and we will be gladly to do that for you.
If your plans are changed, you can change your tickets to any other tickets, to another date, or to another show, or to another seat. You still have the discount that you got.
We do not charge you any commissions for the exchanges. At any rate, if the new ticket is less expensive than the ones you ordered, we will refund you the price difference completely.
However, refund requests are possible when it is more than 2 weeks (14 days) left before the event date. You can send us your request by e-mail, phone or via the contact us form on our website.
Your refund will be automatically delivered to the method of payment used to complete your purchase. You will receive the refund within 4-7 business days after your request.

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